Shopping FAQs

We accept returns within 14 days of purchase, as long as the product is in its original condition and packaging.

To initiate a return, please contact our customer service team at 07308521953 or send us an email [email protected], and we will guide you through the process.

Once we receive your returned product and verify that it meets our return policy requirements, we will issue a refund to the original payment method.

Refunds are typically processed within 10-14 business days from the date we receive the returned product.


If you receive a damaged or defective product, please contact our customer service team immediately at [contact us] page, and we will provide a solution as soon as possible.


We currently do not offer exchanges, but you can return your original product for a refund and place a new order for the desired item.


Customers are responsible for the cost of return shipping, unless the product is damaged or defective.


Refunds will be issued to the original payment method, unless you request otherwise.

Yes, we offer a 12 months warranty on our products. Please refer to the product description or contact our customer service team for more information.


You can contact our customer service team at 07308521953, or through the contact form on our website. We are available 9am – 9pm to assist you with any questions or concerns